Shipping & Returns

Shipping: What You See Is What You Pay

No surprises. No add-ons. No fine print.

All Brew Heeler coffee prices already include shipping.
What you see at checkout is the final price, always.

That means no additional charge for shipping on all standard orders and no hidden handling fees.

We believe pricing should be as transparent as possible, and you can hold us to that.

Order Processing & Delivery

Orders are roasted, packed, and shipped fresh through our fulfillment partner.

  • Orders typically ship within 2–4 business days

  • Once shipped, you’ll receive tracking information by email

  • Delivery times may vary depending on carrier and location

Please note: Unfortunately, we do not fulfill international orders at this time. Bulk and wholesale orders are sold Ex-Warehouse, meaning responsibility for the order passes to the buyer once it leaves our fulfillment facility.

Returns, Refunds & Replacements

Coffee is a consumable product, and for safety and quality reasons, we do not accept returned coffee.
That said, if something goes wrong, we’re committed to making it right.

Here’s how we handle it, clearly and fairly:

If the Issue Was on Our End

Mistakes happen, rarely but honestly.

Examples:

  • Wrong grind

  • Incorrect label

  • Fulfillment error

What we’ll do:

  • Replace your order at no cost

  • Cover both coffee and shipping

  • Expedite the replacement when possible

You’ll never be asked to return coffee.

If the Issue Was Caused by Shipping or Delivery Issues Outside of Our Control

Sometimes things happen that we can't control.

Examples:

  • Carrier errors

  • Packages marked delivered but not received

  • Theft after delivery

How we handle it:

  • We’ll work with you to decide the best solution

  • If a replacement is issued:

    • We cover the coffee cost (up to $25)

    • Shipping is covered by the customer

Our goal is to keep things fair and make sure you’re supported.

If the Order Needs to Be Updated After Checkout

In some cases, an order may need changes after it has already been submitted.

Examples include:

  • Incorrect shipping details entered at checkout

  • Order preferences submitted incorrectly

If you notice an error in your delivery information, please contact us as soon as possible. If the order has not yet shipped, we’ll do our best to update the information before it goes out. However, once an order enters processing or has shipped, we cannot guarantee that changes can be made.

How we handle it:

  • If a correction is successful before shipment, no further action is needed

  • If a replacement is required, a new order can be placed

  • The cost of the replacement and shipping will apply

We’ll always do our best to help quickly and keep things moving.

A Final Note

We’ll never ask you to return coffee because it doesn’t meet our safety and quality standards.
Every situation is handled with common sense and transparency.

If there’s ever an issue with your order, reach out.
We don’t hide behind policy. We stand behind our coffee.